Explore Microsoft Outlook

Even if you're a longtime user of Microsoft Outlook, you may be overlooking some of its tools for keeping your communications on track. Beyond the inbox, Outlook can help you organize contacts and tasks so that you're on top of key events like client anniversaries, birthdays, and special occasions. It's

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The Go Giver

This book belongs on your go-to list, whether you’ve never read it or read it a hundred times. The simple parable is quick to read and it’s a highly motivating reminder of how easy it can be to change your results when you change your mindset. The story told by

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The Take Flight Customer Service Plan

Do you have a plan for delivering your value or do you reach out to your clients haphazardly when it occurs to you? Maintaining relationships requires maintaining contact, and doing that well requires a plan. My customer service plan, downloadable here, is tailored to the outreach goals that we discuss

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