Listen twice as much as you speak. A simple way to remember this is that “Your have 2 ears and 1 mouth” Its a great ratio. If you feel like you are talking to much. Ask additional questions to get your client to talk.…
To be successful over the long term takes supreme focus. It takes an unwavering commitment to your goals / vision and a belief that if you execute your plan, you will get where you want to be.
Unfortunately, the path is not a straight arrow up. There will be setbacks …
You know how I love math and formulas. Regularly in my classroom training, I’ll tap the calculator app on my iPhone and conduct a quick, easy but powerful mathematical equation to prove a point. I have another one today, and it might be the most simple and most powerful.
The …
One major lesson I was introduced to in December of 2010 was the concept of how my “thoughts were really the fuel to my success.” When I first listened to Earl Nightingale’s “The Strangest Secret,” my eyes were opened to the “true success formula” when he stated this one simple …
Despite the changes in every market segment due to the advancement in technology, there will always be massive market share for businesses that focus on hospitality and service, luxury over mainstream and relationships over transactions.
Hospitality is based on anticipation of your clients’ needs. Wayne Gretzky, the Hall of Fame …