The Take Flight Customer Service Plan

Do you have a plan for delivering your value or do you reach out to your clients haphazardly when it occurs to you? Maintaining relationships requires maintaining contact, and doing that well requires a plan. My customer service plan, downloadable here, is tailored to the outreach goals that we discuss

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Dunbar’s Number

Dunbar's Number is the number of people you can maintain relationships with, and a reasonable guide for the size and scope of your CRM. It's based on the 1990s research of anthropologist Robin Dunbar, who tracked a correlation between the size of a primate's cortex and the size of social

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