Do you have a plan for delivering your value or do you reach out to your clients haphazardly when it occurs to you? Maintaining relationships requires maintaining contact, and doing that well requires a plan. My customer service plan, downloadable here, is tailored to the outreach goals that we discuss throughout Take Flight. You need to know who you're reaching out to and why. This plan gets you on track for communicating to your clients about their needs and milestones. It's the most impactful way to get their attention and to demonstrate thoughtful expertise that will set you apart from everyone else in the field.
